VI
Principle of Safe Transaction
Proactively preventing and deterring criminal activities and minimizing property damage for customers
Safety transaction listing
Risk warnings
Safety transactions principles
Emergency handling solution
Dispute resolution instructions
Risk warnings
Risk warnings
Safety transactions principles
Emergency handling solution
Dispute resolution instructions
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Continue to warn of impersonating Vietcombank employees to offer to open a credit card -
Fraud alert related to Vietcombank's Run and Share Charity Competition 2025 -
Urgent warning: Fraudsters impersonating Vietcombank staff to promote credit card openings -
Reminder: How to Identify Official Government Apps on Google Play (CH Play) to Avoid Installing Fake Applications -
3 Golden Rules to Identify Online Scams -
What actions are prohibited and what should be noted during the issuance and use of cards that are issued or renewed electronically?
Principles for Safe Card and Digital Banking Transactions
01 "ALWAYS KEEP IN MIND"
The bank does not send login links for digital banking services and will never request confidential information (such as passwords, OTP codes, PINs, or card details) under any circumstances or through any form of communication.
02 "MUST"
If someone claiming to be from the police, court, procuracy, investigative agency, tax authority, or similar contacts you requesting a money transfer or personal information: you MUST pause to consider these unusual requests carefully. You MUST remain vigilant and verify all information thoroughly.
03 "DO NOT"
DO NOT click on suspicious links. DO NOT install unfamiliar apps. DO NOT share confidential information such as usernames, passwords, OTP codes, PINs, or card numbers
MANAGE YOUR CARD PIN SECURELY
Do not use easy-to-guess PINs. Change your PIN regularly. Cover the keypad when entering your PIN at ATMs or POS terminals.
MONITOR CARD USAGE
Do not hand your card to anyone other than the cashier at a legitimate merchant. When making a POS transaction, ensure the card is swiped or inserted within your line of sight. Deactivate the card if you no longer need to use it
PROTECT YOUR INFORMATION
Only transact on reputable websites, apps, or authorised merchants. Avoid using public computers and storing information during transactions. Do not proceed if the ATM appears to have unusual or suspicious devices.
Frequently asked questions
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