• Phone Banking

    Support customers 24/7 in emergencies, make transactions via hotline without going to the bank
Emergency support
Get instant support when you need to lock your card in an emergency, overseas, etc.
Convenient transactions
Transactions can be conducted through the automated hotline or by meeting with advisory staff
Suitable for everyone
Suitable for the elderly, customers without access to digital banking, etc.

Highlight features

Emergency card lock

24/7 customer support in case of emergencies

Active service management

Dismiss links to e-wallets, re-issue password, lock VCB Digibank/VCBPAY services... via 24/7 call center.

Q&A

24/7 customer support staff ready to answer your questions

Highlight features

Phone Banking Guides
Phone Banking is a banking service via our hotline 1900 545413. Customers can call the hotline to conduct transactions without having to visit the bank
All User Guides

  • VCB Digibank
    "0 fee" bank

    Open an account online in 1 minute

    Download Now

Things you might want to know

General information
Forms & Fees

Conditions

  • Individuals who want to register for Phone Banking service
  • Have a phone number using a Vietnam telecommunication network
Xem thêm  Thu gọn 

Service features

  • Emergency card lock
  • Activate card, lock/ unlock card, adjust card limit, lock card internet payment
  • Lock/ cancel VCB Digibank, VCBPAY, SMS Banking services, dismiss links to e-wallets 
  • Re-issue username and password for VCB Digibank and Phone Banking services 
  • Answer customer inquiries
Xem thêm  Thu gọn 

Guidlines

  • Service registration: at transaction points or automatic enrollment when using VCB Digibank.
  • Password reset: at transaction points or performed on VCB Digibank (Settings/General Settings/Password Reset for Phone Banking).
Xem thêm  Thu gọn 

Registration form

View details
Xem thêm  Thu gọn 

Service fees

  • Free registration, service maintenance, and bank service fees.
  • Telecommunication charges: payment based on the current tariff of the telecommunications provider.
Xem thêm  Thu gọn 
You may be interested
Vietcombank provides the most suitable financial solutions for you to enjoy your life
Vietcombank Visa Platinum credit card
0,3% cashback on every spending and enjoy trip insurance up to 11,65 billion VND
Learn more
FWD modern women
Online process and procedure, self-designed protection plan for each life stage, and without health check
Learn more
Automatic saving
Enjoy attractive fixed interest rates during time deposit and automatically transfer savings without going to the bank
Learn more
Reject
We use cookies for you to have a better experience on this website.
Accept