Recently, there have been scams involving the issuance of cards and the theft of card information to link e-wallets and steal money. The tactics used are as follows:

• Fraudsters call or send SMS, Zalo messages to persuade customers to proactively open non-physical debit cards or apply for credit cards at banks.
• Fraudsters ask customers to provide card information and OTP sent to their phone number to link the card with certain e-wallets.
• Fraudsters link the customer's card to their own e-wallet, then steal money by using the wallet to purchase goods and services.

To ensure safety when transacting with cards, Vietcombank advises customers:

Do not provide card information or share OTP with anyone. Vietcombank will never call or send messages through social media channels to ask for customers' service security information in any form.

Only contact and receive information tthrough Vietcombank's official channels:

1. Official Vietcombank website: details here- marked as a secure website with a lock icon.

2. Social media accounts: Facebook: Vietcombank (with a blue verification tick from Facebook).

3. Emails from Vietcombank always have the domain @info.vietcombank.com.vn.

Additionally, please carefully read and follow the safe transaction guidelines provided by Vietcombank here

Vietcombank hopes that customers always remain cautious and conduct safe transactions on digital platforms and social media.