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Account reconciliation is a feature that allows customers to conveniently and quickly submit investigation requests directly on VCB Digibank, without the need to visit a branch. A wide range of transactions are eligible for online inquiry – let’s explore them with Vietcombank below.
Which types of transactions can be investigated online via VCB Digibank?
| Transaction types | Type of inquiries | Reasons for online inquiries |
| Money transfer |
1. Support for refunding a fund transfer transaction 2. Support for correcting information in a fund transfer transaction 3. Check transaction status |
1. Transferred to the wrong beneficiary 2. Incorrect transaction details 3. Beneficiary has not received the funds |
| International debit or credit cards transaction | Card transaction inquiry |
1. Transaction not performed 2. Transaction failed but account was still debited 3. Transaction completed but goods/services were not received as requested 4. Transaction made once but charged multiple times 5. Transaction completed but only partial amount received 6. Payment was made using another method 7. Transaction was cancelled but account was still debited 8. Incorrect transaction amount 9. Account was debited but the recipient did not receive the funds 10. Other reasons |
| Top-up |
1. Request for top-up/debt clearance/service provision 2. Request for refund |
Top-up/debt repayment/service not yet received |
| Bills payment and financial service | ||
| QR code payments | ||
|
E-Commerce payments |
||
| Auto-debit | ||
| Financial services |
1. Other inquiries 2. Request for top-up/debt clearance/service provision 3. Request for refund 4. Support with refund |
1. Incorrect information 2. Top-up/debt clearance/service not yet received 3. Incorrect service provider details |
Note: The inquiry reasons will be automatically displayed based on the type of transaction and the type of inquiry selected.
Steps to Submit an Online Inquiry on VCB Digibank
1. Create an Inquiry Request
Go to VCB Digibank → Under the Utilities section, select Online Inquiry → Choose Create Inquiry Request , then select the transaction, type of inquiry, and reason for the inquiry → Submit successfully.
Customers can submit inquiry requests for certain types of transactions made via:
Online inquiry requests can be submitted:
ONLINE INQUIRY GUIDE ON VCB DIGIBANK (WITH IMAGES)
2. Check Your Inquiry Request
Go to VCB Digibank → Under the Utilities section, select Online Inquiry → Choose Check Inquiry Request → Enter the inquiry reference number and time period → View your result.
You can check the details of both submitted inquiries and results directly through this section.
The system allows you to look up inquiry requests submitted within the past 12 months.
3. Inquiry Processing Time
After your inquiry request is submitted, Vietcombank will process it and update you with the result within the prescribed time frame—depending on the type of transaction and the reason for the inquiry.
The Online Inquiry feature enables customers to submit and manage inquiry requests quickly, conveniently, and at any time, helping to save time and actively monitor the status and results directly via VCB Digibank.
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