Customers can now easily reach Vietcombank via integrated Internet calls on VCB Digibank

19/07/2024 18:26

A brand-new feature has made its debut on the VCB Digibank digital banking service, allowing customers to contact the Vietcombank switchboard quickly and conveniently. This feature offers customers additional options to connect with Vietcombank for free, alongside the traditional method of making calls through telecommunications carriers.

As part of the latest version of VCB Digibank, Vietcombank has seamlessly integrated a free internet call feature, enabling customers to establish rapid communication with the Vietcombank switchboard, particularly those residing outside of Vietnam.

To utilize this feature, customers only need an internet connection, then simply log in to VCB Digibank and find the call button, conveniently located within the interface. Upon pressing the call button, the system will establish a connection with the switchboard and provide assistance to customers through the internet connection. Presently, the call button is integrated into the transfer screen of VCB Digibank, the most frequently used transaction, and will soon be expanded to numerous other screens.

04 OUTSTANDING ADVANTAGES OF FREE INTERNET CALLS INTEGRATED IN VCB DIGIBANK

Unparalleled convenience for customers abroad: With just a press of the call button, customers can connect without the hassle of switching networks or incurring roaming charges.
Enjoy the advantage of making calls without paying telecommunication fees as the connection is established through the internet.
Bid farewell to the need for memorizing switchboard numbers.
In instances where the lines may be occupied, customers have the flexibility to seamlessly switch to the support chatbot or opt for a callback.

To access Vietcombank's Hotline through VCB Digibank, customers follow the step-by-step instructions:

For VCB Digibank App: Log in to the VCB Digibank app >> Navigate to the "Domestic Money Transfer" section >> Look for the call icon positioned next to the "Continue" button >> tap on the call icon and follow the provided instructions.

For VCB Digibank Website: Log in to the VCB Digibank website >> Proceed to the "Domestic Money Transfer" section >> Locate the call icon situated next to the hotline number on the left side of the screen.

With the introduction of the internet call feature, customers now have an additional convenient method to swiftly connect with Vietcombank's hotline for prompt service and support whenever required.

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