As of 07/12/2023, Vietcombank offers 02 notification methods for balance changes, allowing customers to choose the most suitable option. These include notifications via SMS and notifications through the VCB Digibank app.

Both notification methods serve to alert customers about changes in their account balances, credit card transactions, loan repayment schedules, and interest payments. However, each method has its own distinct features, as outlined below:

Details	Receive Balance Notifications via SMS	Receive Balance Notifications via VCB Digibank App
Notification Method	Sent via SMS to the customer's phone number registered with a Vietnamese telecommunications network	Sent via OTT message (Push notification) within the VCB Digibank app
Number of Accounts Notified	One or multiple payment accounts depending on customer registration	All payment accounts held by the customer at Vietcombank within a single registration
Notification Content	Unaccented messages, limited character count as per regulations	Notifications in Vietnamese with accents, containing full content
Types of Transaction Notifications	Account balance changes, credit card transactions, loan principal and interest repayment schedules...	Balance changes for all payment accounts, card/deposit/loan transactions. Important bank notifications (system upgrades, risk alerts, safe transaction guidelines...). Receive updates on special offers.
Scope of Use	Receive messages within the territory of Vietnam. If abroad, customers need to enable and bear roaming charges	Receive notifications both within and outside the territory of Vietnam, with internet access. No need to enable roaming.
Fees (excluding VAT 10%)	10,000 VND/month/phone number	Free
Information Protection	01 layer of protection (phone login security)	02 layers of protection (phone login security and VCB Digibank app login security)

If using VCB Digibank, customers can activate balance change notifications within the app following the instructions provided. If not yet using VCB Digibank, customers need to download the app from app stores and activate VCB Digibank to receive balance change notifications.

With the information provided, Vietcombank hopes customers can choose the suitable form of balance change notifications according to their needs.