Digital Banking

You only need to upgrade your Mobile Banking/VCBPAY application by updating the app to the latest version and use your VCB Mobile B@nking account to switch to use VCB Digibank service.

Information Inquiry:

- Check account balance.

- Retrieve information on the 5 most recent transactions and details of each transaction.

- Inquire about credit card limits.

- Check exchange rates and interest rates.

- Find ATM and Vietcombank transaction counter locations.

SMS-Notifications:

- Receive notifications about changes in your account balance (for registered transactional accounts).

- Receive notifications when using various types of credit cards.

VCB - eTopup:

- Top up prepaid mobile accounts by sending messages from the phone number registered with VCB-SMS B@nking.

VCB Digibank is a new version of digital banking service developed and provided by Vietcombank through its website and mobile banking application, allowing customers to perform transactions with the bank anytime and anywhere via internet-connected devices. VCB Digibank uses the omni channel technology that offers a consistent user experience across both the website and application, including interface design, login information, limits, service fees, features, and utilities.

The phone number for receiving OTP is the access ID for VCB Digibank service. To change the phone number, please visit any Vietcombank transaction points to request cancellation and re-registration for VCB Digibank service.

The transaction confirmation code is a series of numbers displayed on the VCB Digibank web version screen when you perform a transaction. You need to enter this code into the Vietcombank Smart OTP application to obtain the OTP code.

If you encounter any difficulties while using the services, you can:

• Chat with the VCB Digibot virtual assistant.
• Contact the 24/7 hotline at the following numbers: 1900 54 54 13 for regular customers, and 1800 1565 for priority customers.
• Visit any nearby Vietcombank transaction points to receive assistance.

Yes, VCB Digibank service is available 24/7, including weekends/holidays.

Yes, you can use the VCB Digibank digital banking service anytime, anywhere. If you frequently travel abroad and want to perform financial transactions, please register for the Smart OTP authentication method within VCB Digibank to avoid interruptions in transactions due to not receiving SMS OTP from your telecommunications network.

VCB Digibank services are provided to customers who apply the following conditions simultaneously:

• Customers who have current accounts at Vietcombank
• Having a registered phone number of Vietnam's telecommunications network.
• Registed for VCB Digibank service at Vietcombank Transaction points or have converted from VCB - iB@nking, VCB - Mobile B@nking or VCBPAY service to VCB Digibank service.