When banking demand surges, it also marks a period where fraudsters often intensify their attempts to steal banking information through increasingly sophisticated scams.

If you detect signs of fraud or suspect that you may have been targeted, please follow the steps below in order of priority:

Immediately lock the service or change your password using the following methods:

• For VCB Digibank: Send an SMS with the message VCB KHOA DIGIBANK to 6167

• For VCB DigiBiz: Change your login password by going to the Utilities section and selecting Change Password

Immediately contact the bank via the hotline 1900 54 54 13, or visit any Vietcombank branch for assistance (during business hours).

Report the incident to the nearest police authority.

You are also encouraged to refer to Vietcombank’s Pocket Guide on Safe Transactions via Electronic Banking Channels, available here.