Four years after its initial launch in 2020, VCB Digibank has become familiar to most customers in Vietnam. With nearly 13 million regular users, it processes over 6 million transactions daily. To accelerate the next development phase, Vietcombank has focused its resources on launching the new generation VCB Digibank, emphasising enhancing the user experience and increasing personalisation.

INTERFACE AND EXPERIENCE FOR EACH CUSTOMER SEGMENT

Inspired by a smart home, emphasising personalisation and ease of use, the new generation VCB Digibank helps users easily access familiar features with minimal interaction while suggesting users explore and learn about attractive products and services through each sophisticated touchpoint on their journey.

Based on research into the needs and behaviours of different customer segments, the new generation VCB Digibank is a unified platform with interface versions and experiences tailored for each customer segment:

• Standard Interface (for all customers): Modern, simple, and optimised for every action with a "Glassmorphism" design style.
• Priority Interface (for priority customers): This interface uses the "Hollywood Glam" design language, with neo-classical patterns and a dark mode, offering a luxurious and refined experience.
• YouPro Interface (for the young generation customers): Inspired by the "metaverse world," it features three-dimensional space patterns with strong contrasting colours and many "disruptive" elements. For the first time, it brings unique experiences to the market. This is a gift from Vietcombank to the young, individualistic, ambitious, and passionate generation—the YouPro Generation.

The YouPro interface is also the beginning of a series of products and services for the "YouPro Generation" that Vietcombank will launch in the near future.

MANY NEW FEATURES DEBUTING ON VCB DIGIBANK

In addition to upgrading the interface and user experience, the new VCB Digibank version is enhanced with many attractive features and utilities eagerly awaited by customers:

• Seamless Money Transfer: Automatically identifies the receiving bank/recipient information and processes the transfer using the most suitable and optimised method (customers no longer need to choose between intra-bank, inter-bank, or 24/7 quick transfers as before).
• Personal Financial Management: Automatically records and categorises income/expenses according to established categories and provides alerts when spending exceeds the budget. Income and expense information is simplified through intuitive and dynamic charts.
• Group Wallet Management: Allows creating group lists, sharing bills with group members, and automatically reminding members about debts.
• Balance sharing via Push Notifications (OTT): This feature allows you to share account balance notifications with people on your choosing list. It is very convenient for store owners and street vendors.
• Emergency Customer Support: Integrates a call centre function on domestic transfer transaction screens to support customers promptly during transactions. Customers only need to press the call button to connect with the Vietcombank call centre via free internet connectivity.

HOW TO EXPERIENCE THE NEW VCB DIGIBANK

To experience the new generation of VCB Digibank, existing users simply need to update the app's latest version on the App Store and Play Store. Customers registering for VCB Digibank from June 18, 2024, will automatically use the new version and can choose their preferred interface immediately after successfully activating the service.

30.6 BILLION VND IN GIFTS FOR NEW VCB DIGIBANK REGISTRANTS

To celebrate the launch of the new generation VCB Digibank, Vietcombank is offering 50,000 VND (via transfer) to customers who activate the service for the first time and complete at least two financial transactions worth 100,000 VND each (excluding money transfers) on VCB Digibank. Additionally, customers will receive hundreds of thousands of 50% discount codes for services on VCB Digibank, including VNPAY Taxi, VNSHOP Shopping, and movie ticket booking. The total value of gifts for customers amounts to 30.6 billion VND.